Terms and condtions
Terms and conditions
Packages can be sent to the same address as your billing address or to another address.
Orders will be sent by La poste by Colissiimo International.
In placing an order from this site you warrant that you are over the age of 18, that you have the authority to place the order and that you have provided LES RACINES DU CIEL SARL with accurate and complete information. If you are below the age of 18 you may only use the site under the supervision and authority of a parent or other responsible guardian. If an Item is out of stock, you will be notified via e-mail that the item cannot be shipped and you will be refunded.
The selection of products on the site will change continuously. The availability of product at any one time does not guarantee it´s future availability.
Ordered items will be shipped within 5 to 8 business days (if nothing else is stated)
Incorrect personal details may lead to delays in delivery, so please ensure that you have included full address details before placing your order.
This store uses PayPal for payments. You are NOT required to have a PayPal account to purchase from LES RACINES DU CIEL with your debit or credit card as a PayPal guest. Although if you already have a PayPal account you may use it.
There's no charge to open a PayPal account and to transfer money from your bank account to your PayPal account. There is also no charge to purchase items using your PayPal account.
All card transactions are sent via SSL are encrypted to protect the security of your online order information. Customer information is kept confidential and will not be shared with anyone outside LES RACINES DU CIEL SARL.
Paypal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
If for any reason you are not happy with your purchase you may return the goods, unused and undamaged, within 7 days of delivery. The return postage must be paid by the customer. There have no return possibility on on-sale products. Please contact us before returning your item.
For questions or
suggestions, please contact us: